1qqq FAQ — Your Every question's Find the answer here

No. Under 1qqq's policy, each person may hold only one account. Attempting to create multiple accounts using the same phone number, email address, or device may result in all accounts being suspended and balances forfeited.

Yes, 1qqq is strictly an 18+ platform. Anyone under 18 is not permitted to create an account. Providing false information about your age will result in account termination.

Start by checking your spam or junk folder. If it's not there, use the "Resend Verification Email" option on the login page. If the problem persists, contact our live support team.

You can update your phone number and password from the profile page. To change your name, date of birth, or registered email, please contact our support team. Identity verification may be required.

The minimum deposit amount may vary depending on the payment method. The maximum limit depends on your account verification level and payment method. Check the deposit page for the latest details.

1qqq does not charge any deposit fees. However, your bank or mobile banking provider may apply a small transfer charge — that fee is deducted by them directly, not by 1qqq.

First, note down your transaction reference number. Then share it with us via live chat or support email. Most issues are resolved within 30 minutes. If the transfer was sent to the wrong number, the investigation may take longer.

Follow the instructions on the deposit page to complete your transfer. Enter your 1qqq user ID in the reference or remarks field — this ensures your deposit is credited to your account quickly.

You can deposit at 1qqq via Mobile Banking, bank transfer, and various e-wallets. To view all available methods, Deposit Page Visit now.

Yes. KYC (Know Your Customer) verification is required for your first withdrawal or when withdrawing large amounts. You will need to submit a copy of your National ID (NID) or passport. The sooner you complete verification, the faster your withdrawals will be.

Cancellations may be possible if you contact support before processing begins. Once processing has started, cancellations are generally not possible. Please make sure before submitting your request.

Bonus balance cannot be withdrawn directly — you must first meet the specified wagering requirements. Once wagering is complete, winnings earned from the bonus are converted to your real balance and can then be withdrawn.

The minimum withdrawal amount depends on your payment method and account level. Check the withdrawal page in your account or contact support for the latest limits.

A wagering requirement means you must place a certain amount in bets before you can withdraw your bonus. For example, a 10x wagering requirement means you need to bet 10 times the bonus amount. You can complete it by betting on designated games or sports.

Validity periods vary by bonus. Welcome bonuses typically last 30 days, while special promotional bonuses may have shorter expiry periods. Always check the validity period when activating a bonus.

Share your referral code with a friend. When they sign up and make their first deposit, you both receive a bonus. Find your referral code under the "Refer" section in your account.

Yes. When making a deposit, there may be an option to skip the bonus if you do not want it. You can also contact support to cancel a bonus, though cancellation may not be possible once you have started wagering with it.

Yes, in-play and live betting are fully available on 1qqq. Odds update in real time as the match progresses, and you can place bets at any moment. Live scores and statistics are also available.

Yes, on 1qqq you can combine multiple events into a single bet — known as an accumulator or parlay bet. If all selections win, the odds multiply for a bigger payout. However, if any one selection loses, the entire bet is lost.

If a match is cancelled or abandoned, the stake is generally refunded. However, if the match is abandoned after completion, the result may stand. For full terms and conditions, Terms and Conditions read.

Yes, cash out is available on selected events. It lets you lock in a return before the match ends. Please note that this feature may not be available on all events.

1qqq never sells your personal information to third parties. Your data is used solely for account management and legal compliance. To learn more, Privacy Policy read.

Change your password immediately and notify our support team. We will take prompt action to secure your account. Having two-factor authentication (2FA) enabled significantly reduces this risk.

Go to Account Settings and look for the 2FA option under the "Security" section. You can enable 2FA via SMS or an authenticator app. Once active, an OTP will be required at every login.

Withdraw your balance before closing your account, then notify the support team. If you want to close for responsible gaming reasons, you can use the Self-Exclusion tool — for more on this, Responsible Gaming View page.